Customer Service Representative

Location: Irvine
Posted on: November 11, 2024

Job Description:

Adecco is currently assisting a local client in filling a multiple temp to hire Customer Service Representative positions located in Irvine, CA. This person will be taking high volume in bound calls working in a call center environment. We are looking for people who have high energy and display excellent communication skills.

Responsibilities of the Customer Service Representative Include:

•Maintain a constant focus on exceeding the customers expectation the first time, every time.

•Provide timely, quality, front-line support and act as primary contact for field staff and end users.

•Perform Tier 1 troubleshooting and problem-solving.

•Provide call-handling, incident management, and communication skills to accurately diagnose incident and determine necessary path for resolution.

•Provide critical thinking skills to resolve incidents quickly and consistently.

•Utilize active listening and documentation skills to capture all steps taken by field staff and end users during support interaction.

•Demonstrate a good understanding of wireless technology and call center concepts.

Keywords: , Altadena , Customer Service Representative, Administration, Clerical , Irvine, California